FAQs

CALLBACK FORM
If you have a question or would like more information on our products or services, please fill out this form and we will give you a call back in due course.

    GENERAL FAQs

    We’ve put together our most frequently asked customer questions so you can easily find out more about us and the services we offer, as well as discover answers to order queries.

    WHO ARE MG METALS?

    MG Metals have been one of the UK’s leading metal stockholders for over 25 years. We specialise in the distribution of premium-quality, custom-cut metal for projects large and small.

    Thanks to our on-site processing facilities, we can provide a bespoke service to a variety of industry sectors. These include general engineering, precision engineering, marine, shopfitting, and more.

    WHAT SERVICES DO YOU OFFER?

    We offer the following services:

    We hold a large inventory of stock, including aluminium, stainless steel, brass, copper, mild steel, and bronze.

    Thanks to our stock inventory and processing services, we endeavour to provide any custom size and shape metals for specific projects.

    Take a look at our brochure for more details about our services.

    WHO CAN BUY FROM MG METALS?

    We supply to industries and businesses, from small enterprises to major corporations.

    DOES MG METALS DELIVER OUTSIDE THE UK?

    Not currently. At the moment, we focus on supplying to clients in the UK and Channel Islands.

    CAN I ORDER CUSTOM DIMENSIONS?

    Yes! At MG Metals, we pride ourselves on offering a fully bespoke service. We can cut metal to the exact dimensions required for your project.

    WHEN WILL MY ORDER BE READY?

    Orders are generally ready within 2 – 5 days, although bespoke orders can take longer.

    IS THERE A MINIMUM SPEND?

    No, there is no minimum spend required for customers to place an order with us.

    HOW CAN I MAKE CHANGES TO MY ORDER?

    If you realise you made a mistake directly after ordering, give us a call on 01794 521070 and quote your order number – we’ll be able to set things right.

    Unfortunately, if we have already cut or dispatched your order, it won’t be possible to make any changes.

    HOW CAN I MAKE CHANGES TO MY ORDER?

    If you realise you made a mistake directly after ordering, give us a call on 01794 521070 and quote your order number – we’ll be able to set things right.

    Unfortunately, if we have already cut or dispatched your order, it won’t be possible to make any changes.

    WILL YOU PROVIDE A VAT RECEIPT?

    Yes, we will send a VAT receipt once your order is on its way.

    CAN YOU OFFER FOLDING, DRILLING, MITRING AND OTHER PREFABRICATION SERVICES?

    Yes, we offer a range of prefabrication service: folding, drilling, mitring, notching, punching and bending.

    DO YOU OFFER DIFFERENT METAL FINISHES?

    Yes, we offer a range of metals with different finishes. We can order anodised metals, polished metals and painted/powder-coated metals.

    CAN I RETURN AN ITEM AFTER PURCHASE?

    Unfortunately, we can’t accept returns on orders as they are cut to size. If you have any doubts or need advice before placing an order, get in touch with our team.

    MG metals cutting metal to size
    metal fabrications stacked up in factory

    CONTACT US TODAY

    To learn more about how we can work with you to supply the right metal for your project or to arrange a quote, give us a call on 01794 521070.

    Alternatively, you can email us or complete the contact enquiry form and a member of our dedicated team will get back to you.

    CONTACT US